Privacy Policy

1. Who we are

KeenTide Atelier provides premium knitting courses through our website at keentide.site. We are committed to protecting your privacy and handling your data responsibly.

2. Information we collect

• Account details: name, email, and optional phone.
• Course activity: enrollments, progress checkpoints, and feedback submissions.
• Technical data: IP address, device type, and cookie identifiers for essential functionality and analytics.
• Support messages: the content of your inquiries and attachments you choose to send.

3. How we use data

• Provide and improve courses, site features, and support.
• Personalize content (for example, saving filters or theme preferences).
• Communicate about enrollments, updates, and policy changes.
• Comply with legal obligations and enforce our Terms.

4. Legal bases

We process personal data based on consent, contractual necessity (to deliver courses you purchase), and legitimate interests (site security, product improvement).

5. Cookies

We use essential cookies to maintain sessions, remember preferences (such as kt-theme and kt-cookie-consent), and measure site performance in aggregate. You can control cookies through your browser settings.

6. Data sharing

We do not sell personal data. We may share data with service providers who help us run the site (e.g., analytics or payment processors) under strict confidentiality agreements.

7. Data retention

We retain account data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations and resolve disputes.

8. Your rights

• Access, update, or delete your personal data.
• Object to processing or request restriction.
• Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact [email protected].

9. Security

We use reasonable technical and organizational measures to protect your data. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children

Our services are not directed to children under 13. If you believe a child provided personal data to us, contact us to request deletion.

11. International transfers

Your data may be processed in locations outside your country. We take steps to ensure appropriate protections consistent with applicable law.

12. Contact

Questions about this policy? Email [email protected] or call +1 (415) 310-7782.

13. Updates

We may update this policy from time to time. Changes will be posted at keentide.site with a new effective date.